The windows were shipped with no protection.
All sashes were already installed, unlike the sample order. This made offloading of triple glazed windows a nightmare since the placement of windows in the container did not allow for use of forklift.
Once some of them were moved for forklift to be used, they dangerously bent under their own weight.
Since sashes are already installed, it is a logistical nightmare to install these windows due to how heavy they are. All local installer refuse to touch them. The fact that they use old technology to silicone the glass made it extremely difficult and expensive to remove the glass prior to installation to make it manageable.
Once the order was placed, the communication effectively ceased and the seller ignored my questions and issues.
आपूर्तिकर्ता की प्रतिक्रिया:
REALGRES is very sorry for giving you an unpleasant shopping experience. You mentioned that we don't have any product packaging, this is not possible, because without packaging protection, all products will be completely shattered. I think you should be referring to the unreasonable packaging, resulting in inconvenient unloading problem, we are using the easy to forklift unloading wooden box packaging. But we did not take into consideration that because your container has other goods in it, so it has to be moved a little bit for better unloading, we did not consider this point. We will improve. Thank you for your valuable suggestion. We apologize again for not replying to some of your after-sale questions in time and not giving you the best shopping experience because of the Chinese New Year holiday of almost a month. We wish you all the best.
18 Mar 2024